Product Variances & Appearance: The floral arrangements showcased on the Flower Love Website may exhibit variances in accordance with seasonal availability and fluctuations in the flower market. While we strive to maintain fidelity to the representations provided on our platform, please note that deviations may occur. Rest assured, we shall promptly notify you of any substantial alterations to your order, endeavoring to uphold the aesthetic integrity envisioned at the time of purchase.
Delivery Locations & Times: Regrettably, deliveries facilitated through the Flower Love Website are unable to extend to remote locales or informal settlements. Nonetheless, we extend our services to locales such as Elisenheim and Finkenstein.
Deliveries are scheduled between the hours of 09:00 and 18:00 on weekdays, with a concluding window of 09:00 to 13:00 on Saturdays, excluding public holidays. While we accommodate specific delivery time requests to the best of our ability, please note that such preferences cannot be unconditionally guaranteed. Orders placed during weekends or public holidays shall be processed on the subsequent business day. Expedited deliveries, albeit not assured, are facilitated for orders placed before 13:00 on the day of purchase, contingent upon product availability and timely receipt of payment. It is advisable to anticipate afternoon delivery in such instances. We exert every effort to ensure the punctual arrival of your order; however, unforeseen circumstances may occasion delays. In such instances, Flower Love shall promptly communicate revised delivery timelines via email.
To facilitate successful deliveries, customers are kindly requested to furnish Namibian contact numbers for the intended recipients.
Successful Deliveries: By engaging our services, you acknowledge that in the event of recipient unavailability at the specified address, our driver may opt to entrust the product to a colleague, leave a business card, or convey a message via WhatsApp or text message. In circumstances where direct delivery to recipients is impracticable, such as hospitals, hotels, or business establishments, the consignment shall be entrusted to the reception desk. This scenario shall be construed as a successful delivery on our part.